FAQS

1. When can I receive my order?

We usually complete the order processing within 1-3 business days, and the estimated delivery time after shipment varies from 8-15 business days depending on the country/region. Please refer to our [Shipping Policy] page for specific time limits.

2. Do you support global delivery?

Yes, we support delivery services to most countries and regions in the world, and cooperate with many international logistics companies, including: EMS, TNT, UPS, DHL and FedEx.

3. What payment methods are supported?

We currently support the following safe and convenient payment methods: Visa, Mastercard.

All transactions are conducted through encrypted channels to ensure the security of payment information.

4. Can I change the delivery address?

If the order has not been shipped, you can contact customer service as soon as possible via email: help@macroci.com to apply for a change of address.

However, once the tracking number has been generated or the package has entered the shipping process, the address cannot be modified.

5. How do I track my package?

After shipment, you will receive an email with the tracking number. You can track the status of your package in real time through the "My Order" page or the logistics company's official website.

6. Can I return or exchange the goods?

Yes. You can apply for a return or exchange within 30 days after receiving the goods, provided that the goods are unused, unwashed, and the tags and packaging are intact.

7. Which products do not support returns or exchanges?

The following products or situations will not support return and exchange services:

Products that are obviously worn, washed, damaged or have odors

Products on clearance, special price, and marked "non-returnable"

Orders that exceed the 30-day application deadline

8. Do I need to pay for the return shipping myself?

If the wrong product is sent or there is a quality problem, we will bear the shipping cost;

If the return is due to personal reasons (such as the size is not right, the style does not match), the return shipping cost shall be borne by the buyer.

9. Can I cancel the order?

If the order has not been shipped, you can contact customer service to apply for cancellation. If the order has entered the logistics process, it cannot be cancelled. You can apply for a return after receiving the goods.

10. What if the size is not suitable?

We support size exchange service. If there is stock, we will arrange a replacement for you; if there is no stock, we will refund you. It is recommended that you check the size guide or contact customer service for advice before purchasing.

11. How to contact you?

If you have other questions, please contact us through the following methods:

Customer service email: help@macroci.com

Working hours: Monday to Friday 09:00–18:00